We are an innovative online tech solution that exists to empower businesses to make great people decisions during the hiring process. With a passionate team behind everything that we do, our vision is to change the way the world hires and make the process a whole lot easier for everyone involved. We’re committed to building upon the playful, hard working culture that we’re known for and will continue to celebrate every new success together.
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Since 2009, we have been on a mission to change the way that the world hires and offer a new perspective on the recruitment process which comes with its very own sigh of relief. Xref is the solution that two frustrated recruitment and tech professionals came up with, over a bottle of wine (or two), to tackle the painful challenges that hiring teams were needlessly having to face on the daily.
Driven by ambition and a big heart, this homegrown company, headquartered in Sydney, listed on the ASX and decided it was time to expand across the Globe. With such diverse talent making up our team, we explored ways to set up offices in new markets that aligned with both the needs of our clients and our own staff.
As a result, Xref has since expanded across APAC, Europe, and North America and now has 1000s of clients with incredible brands all around the world.
With a great team of people making the Xref dream become a reality, we’ve grown to offer more than online reference checking and have introduced new tools such as Template Builder and People Search. Further to that, we have since acquired RapidID, an innovative ID verification company as well as building over 25 powerful integrations with industry leading partners.
We’re all driven by the same goal to change the way the world hires in whatever part we play. We work hard to achieve our clients’ objectives as well as our own individual goals.
Our people, clients and employees alike, are the heart and core of who we are. We’re there for each other through the challenges and make sure to celebrate the good times too.
Whatever we do, we do with a positive attitude and lots of energy. We’re known for being a fun, light-hearted bunch and that shows through all our work.
2020 has shown us the value of a more outcome driven approach to work. Whilst we’ve always supported the family commitments of our people, we now offer work from home across the board… and we love it!
Whether you're taking on new responsibilities, following your passion to a new area of the business or starting an adventure in any of our other global offices - we're proud to offer tailored opportunities.
We’ve said it before and we’ll say it again, we love any excuse to celebrate - here’s an extra day to take off just for you.
We’re a social bunch and sure know how to have a good time! From fancy dress to axe throwing to team BBQs on our balcony.
I joined Xref in 2016 as a Customer Success Consultant. I had recently graduated from Uni and was looking to get into the recruitment industry. I met with the friendly Xref team and after a phone call from the CEO, my decision was quickly made. I was brought on to champion Xref's support function and provide administrative assistance to the Customer Success and Sales teams. For the first month I spent my days answering inbound support queries and brushing up on my Ping Pong skills. Before I knew it I was supporting the Sales team with key reporting and analytics, hosting training webinars for new users and picking up accounts to manage.
Within nine months of joining Xref we had doubled our headcount, and after picking up several responsibilities outside of my original job description, I was promoted to Customer Success Manager where I officially took on a diverse portfolio of customer accounts. My role quickly changed from REactive to PROactive, but the nine months I had spent on support made me a SME on all things Xref, giving me the confidence to get out in front of clients and help them truly embed online referencing in their business.
Not only was our team growing at a record pace, but so was our service offering. 20-30% of our customers were using Xref integrated with their Applicant Tracking System. It became increasingly challenging for our Customer Success Managers to not only be SMEs on the Xref platform, but also know how to set up, train, and support customers on all of our many integration partners.
I recognised this pain-point and took it upon myself to champion our integrations. In June 2019 after spending two years as a Customer Success Manager, Xref promoted me to a Partnerships Success Manager, where I took extra responsibility to build and maintain relationships with Xref's integration partners. This role opened up several new opportunities for me. I got to broaden my network, attend more events and travel both interstate and globally. Some of my highlights were spending a day at sea with JobAdder and FlareHR after winning a partner lead-sharing competition, spending a few days in Auckland at a Snaphire event whilst spreading the news of our new New Zealand team and office. But best of all was a trip to San Francisco where I met with our Canadian Customer Success Manager to attend the world's biggest Customer Success Conference.
In June 2020, a position opened up in the Development team to lead Integrations. After spending an incredible four years in Customer Success I took the opportunity to go on and shape the way Xref builds new partner integrations. Xref invested in my professional development by enrolling me in Agile Project Management and Business Analysis courses and that brings me to where I am today!
What I enjoy most about my current role is being empowered to make decisions on how Xref integrates with our partner platforms and knowing that those decisions positively impact the efficiency of recruitment teams across the world. It's nice to be able to leverage my understanding of "best practice" with regards to Xref integrations, having spent previous years working directly with end users.
If you want to be part of a company with an awesome product who are well established and loved in the industry then you should join the Xref family. The team is extremely supportive, the working arrangements are flexible and you will feel empowered to have a say and make a difference.
I joined Xref in 2017 as an Account Executive to focus on generating and closing new business deals in the sales team. I was based in Sydney HQ and having come from a very niche industry (I was in agency recruitment for Insurance), I loved the breadth of opportunity that there was with Xref and I was incredibly excited to be able to pitch such a value-adding product to a broad client base!
Where do I begin? Xref has been instrumental in the development of my career!
What I loved straight away (and still love) was that one day I could be speaking to a government organisation, the next day a retail chain, and the day after that a construction group!
Being a Kiwi, I chose to focus much of my energy on the New Zealand market, where we had a small presence, but where there was a lot of opportunity. Before I knew it, I was flying back and forth to New Zealand (yep, pre-covid!) on a monthly basis and building the New Zealand market, while feeling incredibly content that I was also able to spend more time seeing my family. I love that Xref invested in me and had the confidence in me to focus on a self-selected area, and grow it to over 150 clients here!
After two successful years working in this way, and with the increased time at home, I was at a point in my life where I was ready to return home to New Zealand. Not only did Xref show me unwavering support in my move, I was also promoted and given the opportunity to open the New Zealand office and continue my career with Xref as the New Zealand Country Manager.
I have enjoyed being on the ground in New Zealand and growing both our client base and team here. I feel incredibly grateful to have such a great New Zealand based team providing market-leading services for our wonderful clients. We certainly have created a great synergy which ultimately sees our clients, candidates and referees benefiting the most! Above all, I’m grateful to Xref for the opportunities and support that have been given to me since I joined this business. The product is absolutely brilliant, so it is still a pleasure to sell to this day.
Embrace change! Xref is very dynamic and constantly evolving and is not a place to get stuck in your ways! The great thing about this is that your ideas and contributions are heard, and more often than not, can be actioned. If you have a voice, you have an influence.
