Finding, attracting, recruiting and retaining great talent requires a consistently positive experience throughout their employee journey
We teamed up with online workplace engagement solution, WorkTango, to explore the tools and approaches for a perfect experience from hire to retire.
From an outsider’s perspective, providing a positive experience for an employee throughout their tenure at an organisation might come down to little more than workplace culture and morale.
Celebrate success and throw in a few Friday drinks and you’re onto a winner, right?
While it’s true that the overall feeling in a workplace is important, there’s a vast range of other tasks that HR professionals have to juggle to create a positive experience throughout the employee lifecycle, for every member of staff.
At the centre of the challenge, whatever the lifecycle stage, is engagement. Ensuring engagement from hire to retire is critical to job satisfaction but can be difficult to establish. What’s even harder is maintaining consistent engagement at each lifecycle stage, and a smooth transition throughout.
The employment milestones
There are four key milestones in a individual’s employment journey that should become a focus for engagement:
Keep candidates in the loop from application to offer, to minimize the anxiety and uncertainty caused by a lack of communication. At At Xref, we pride ourselves on the support we offer organizations in their quest for engagement during the final critical stage of the recruitment journey. While candidates tend to be kept in the dark if an employer adopts traditional, phone-based reference checking, with Xref everyone involved in the process is continually updating with the progress of references.
Don’t drop the ball once an offer has been made. Ensure your new recruit is up to speed with what to expect in their first few weeks of their role and maintain the excitement and motivation generated during the recruitment journey.
Offer open opportunities to provide feedback on organizational developments and provide ongoing performance management that instills motivation and promotes productivity. Tech-based workplace engagement solutions, such as WorkTango, offer the platform to do so. Rather than scheduling annual employee surveys or quarterly reviews, the WorkTango solution creates space for employees to have a voice, and offers a tool to manage employee performance in real-time.
Whether they have actually reached retirement age or have just chosen to leave, your employees don’t deserve the silent treatment in their last few weeks. Keep up communication and ensure they leave on a high with more chance of recommending you to their network and acting as an advocate for your employer brand.
Finding the tech and human balance
Tech-based solutions provide the ease and opportunity to connect, and the transparency for everyone involved to remain engaged at every stage of the employee lifecycle. But technology isn't the only answer. The right balance of technology smarts and human experience is critical to forming a workforce that feels both engaged and valued.
While utilizing technology to read and analyze data on employees and, in turn, demonstrate an understanding of their situation is helpful, nothing will replace the importance of direct, human interaction. The value an experienced HR professional can offer will never be replaced, but it can be enhanced with technology solutions.
Click here to register for our upcoming Webinar, co-hosted by WorkTango’s Rob Catalano and Xref’s John Dawson, during which they will discuss tips for creating the Ultimate Experience Throughout the Employee Lifecycle.