Minor Hotels initiated a strategic global change to modernise their approach to industry challenges within their Australasia and New Zealand operations.
“Xref is now our all-in-one solution for references, monthly pulse surveys, and exit surveys at Minor Hotels Group ANZ. Highly recommended!”
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Minor Hotels is an international hotel owner, operator, and investor with a portfolio of more than 550 properties. The organisation operates in 56 countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and the Americas. The organisation manages a brand stable that includes Anantara, Avani, and Oaks, the group maintains a consistent focus on innovation and high performance within the global hospitality market.
The hospitality sector is defined by high volume recruitment and the necessity for secure hiring decisions made at pace. To maintain excellence across a global footprint, organisations require tools that can keep pace with 24/7 operations. Xref delivers proven efficiency across this sector, helping partners achieve high performance benchmarks:
In 2025, Minor Hotels initiated a strategic global change to modernise their approach to these industry challenges specifically within their Australasia and New Zealand operations.
"In 2025, as part of a global change, Minor Hotels ANZ moved to Xref for reference checking. The platform is intuitive, integrates seamlessly with SmartRecruiters, and delivers powerful features like fake response detection, 24/7 referee access, and clear summary views that enable faster decisions and concise executive reporting.”
- Sheila Cohen Talent Acquisition Manager Minor Hotels Australasia
Xref provides the technical infrastructure required to support large-scale hospitality brands. For Minor Hotels ANZ, the integration with SmartRecruiters allows for a centralised and intuitive workflow. Security features and constant referee access ensure the process remains robust and accessible regardless of time zones.
“Xref stands out for its continuous improvements and exceptional support. A special thank you to our Senior Customer Success Manager, Amanda Chu, and the entire team for their responsiveness and expertise.”
The partnership between Xref and Minor Hotels Australasia has evolved from an initial focus on recruitment into a comprehensive people management strategy. By adopting the full suite of Xref tools, the team has established a streamlined approach to gathering meaningful feedback at every stage of the employee lifecycle.
“We've since expanded to Pulse Surveys for quick, meaningful team feedback and Exit Surveys, which have streamlined our processes and saved significant time for our admin team.”
The partnership with Minor Hotels ANZ highlights the impact of a unified approach to managing the employee lifecycle. By consolidating reference checking, pulse surveys, and exit interviews into a single, intuitive platform, organisations can eliminate administrative bottlenecks and focus on strategic growth. As the hospitality landscape continues to evolve, Xref remains dedicated to providing the security, integration, and continuous support needed to maintain a high performing workforce at scale.
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