Here are some definitions that will help you understand your Xref usage better.
*This number may be reduced if your organisation has requested periodic data purges or if a data subject has requested to be forgotten.

Upon creating your account, your subscription includes a defined turnover cap. The turnover cap allows you to generate profiles for both candidates and ex-employees within your current subscription term. You can track your subscription turnover cap usage in the main menu bar.

A standard subscription term is twelve (12) months. You can view the subscription expiry date in the organisation settings.

The first reference, Xref.me profile access or exit request sent to a profile will increase your turnover cap usage by 1.
Sending a pulse request, conducting a background check, opting-in of potential candidates doesn’t increase your turnover cap usage. Initiating additional reference, Xref.me profile access and exit requests, for a profile within the Xref platform, also does not increase your turnover cap usage.
Any reference requests sent through an integration will increase your subscription turnover cap usage by 1.
Your subscription turnover cap usage decreases when a profile has only one reference, Xref.me profile access or exit request and you delete that request, provided that the recipient has not yet actioned it.
Your turnover cap usage also decreases when the only request is for an Xref.me profile access and the candidate declines.