CUSTOMER SUCCESS STORY

Qantas Significantly Improves Turn Around Time for Referencing

Qantas reviews Xref's online reference checking software. Results include an improved average time-to-hire, with reference requests completed just minutes after candidate assessments conclude.

Qantas header image, Qantas plane taking off
Qantas Significantly Improves Turn Around Time for Referencing
97%

The success rate on reference completion using Xref

17hrs

It takes, on average, just 17 hours to turnaround references

422

Senior level Qantas references now include, on average, 422 words

Qantas implemented Xref in 2015, in conjunction with an internal recruitment procedure overhaul. The company was receiving up to 40 candidates at any time from candidate assessment centres, all of which needed to be referenced at once. Due to the labour-intensive nature of the phone-based referencing method, the recruitment team employed both full-time and temporary staff to complete the checks, which proved to be expensive and inefficient.

Since adopting Xref, Qantas has been able to automate the reference checking process, allowing reference requests to be completed just minutes after candidate assessments conclude.

Using Xref Qantas has:

  • Significantly improved the average time-to-hire
  • Been able to request all candidate references within minutes
  • Freed up time to make strategic HR decisions

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Why Xref?

Faster Referencing icon, branded colours
Faster reference turnaround times

Have detailed reference checks completed within 24-36 hours.

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Ability to benchmark candidates

Measure candidates against core competencies specific to the role.

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Real-time progress updates

Keep track of the progress of your requested references with real-time updates.

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Reduced risk of reference fraud

Receive notifications of suspicious activity with Xref's multi-touch fraud algorithm.

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