Xref Online Reference Checking FAQs for Referees
Q&A Series
3
min read

Xref Online Reference Checking FAQs for Referees

Xref

Xref Online Reference Checking FAQs for Referees


How will the Xref process work for me?

You have been nominated to provide a written reference for a former employee/colleague. The potential employer has chosen to use Xref to gather your feedback - a secure platform that ensures your opinions will arrive without misinterpretation or amendment. To provide feedback, please click the link in the email sent to you by Xref.

From within the platform, you will be asked to:

  • Confirm your details
  • Confirm the dates the candidate worked with you
  • Provide feedback regarding the employment history of the candidate.

Once complete, the employer and candidate will be notified. If, after 3 days, the reference has not been completed, the candidate may choose to nominate an alternate referee.

The details listed about me are incorrect (job title, org etc)

You have the ability to amend any of the details presented to you at this stage of the reference process, simply click on any of the text fields that require editing, delete the current information and enter the correct details.

The details listed about the candidate are incorrect (employment duration etc)

You have the ability to amend any of the details presented to you at this stage of the reference process, simply click on any of the text fields that require editing, delete the current information and enter the correct details.

How do you answer a reference question?

A reference check is conducted to verify information provided by a candidate. The best way to answer is to give examples wherever possible of the candidates skills and ability to perform.

What's the best way of filling a reference check?

For open ended questions, what works best is if you could provide incidents which could highlight the skills of the candidate (eg the candidate ability to manage a supervisory role or tight timelines).


Technical

I’m having trouble accessing the link

There may be a number of reasons why a link cannot be accessed. If you cannot access the login link, please try the following:

  • Check that you have an internet connection.
  • Web Browser - update your browser or use an alternative. Google Chrome, Safari, Firefox and Internet Explorer (Version 11) are all compatible browsers.
  • Cookies - delete your cache and cookies. This will be in your browser settings.
  • Try accessing the link on a different device.

If you are still having trouble, please submit a case to our support team using the same email address used to log in to Xref.

I cannot submit my reference?

Please make sure you have answered all the questions asked. If there is a drop down and text question, you will need to rate and comment to submit. Finally, make sure you have ‘Reviewed’ and then 'Submitted' your reference by clicking through to the submit page.

I accidentally declined, is it possible to restart the process?

Please go back to the email from Xref and you will be able to re-access the original link and complete the process.


I haven't received an email to provide my reference?

Please check your junk/spam folder to ensure your Xref invite has not been filtered into it. If you cannot find an email from us please contact our support team with the name of the candidate you are providing a reference for as well as your name and email address, this will allow us to look into the matter for you.


Providing Feedback

Providing reference checks is against company policy, what should I do?

The prospective employer requires written references for their records. If you are unable to engage in the process please click on the ‘decline’ link in the email or from within the platform and the candidate will be asked for details of an alternative reference.

Can I find out more information about the role/position the candidate has applied for?

Xref is not part of the prospective employer’s decision making process and any information shared would have to be at the discretion of the employer or the candidate. If you need more information, please speak with the candidate directly.

Can you contact me by phone?

The prospective employer has chosen to gather written feedback on the candidate for their records. The advantage for you is that you can complete the reference in your own time and with the peace of mind that your thoughts and opinions will arrive securely, and without amendment or misinterpretation. Should you not wish to engage in the Xref process please click on the decline link in the email and the candidate will be asked for an alternative referee.

More resources available:

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