Xref team photos of CS staff
min read

Meet the Team: Customer Success



Our Customer Success team is the heart and soul of Xref. As the automated referencing experts, they offer training, guidance and best-practice tips to help you become an online referencing pro. Not to mention that they’re pretty awesome people, too.

Get to know the quirks of Customer Success - our support heroes!

Say hello to Customer Success

Headshot of Rachael

Rachel Davidson - Head of Customer Success

Rachel is a customer success powerhouse. When she’s not helping our users get the most out of Xref, she’s busy cooking up batches of her famous 'Oreo Truffles', making her very popular around the office.

Headshot of Cecelia

Cecelia Coleman - Customer Success Manager

With a background in recruitment, Cecelia knows just what our clients need and offers her empathetic support daily. A lover of ballet, she brings the poise and strength she has learned through dancing into everything that she does.

Headshot of Lise

Lise Laforge - Customer Success Consultant

Our resident French linguist in the Xref Canada office, Lise often brings her European background to the support she provides local customers. As a lover of fundraising, when she’s not helping Xref customers she enjoys supporting charitable causes.  

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