Xref team photos of CS staff
min read

Meet the Team: Customer Success



Our Customer Success team is the heart and soul of Xref. As the automated referencing experts, they offer training, guidance and best-practice tips to help you become an online referencing pro. Not to mention that they’re pretty awesome people, too.

Get to know the quirks of Customer Success - our support heroes!

Say hello to Customer Success

Laura Bolton Xref Headshot

Laura Bolton - Director Of Customer Success

Laura leads the global team. She's a people person with a passion for customer satisfaction and home-made macaroni cheese. If she’s not smiling and laughing herself, she’s making others happy with one of her entertaining stories.

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Rachel Davidson - Customer Success Manager

Rachel is a customer success powerhouse. When she’s not helping our users get the most out of Xref, she’s busy cooking up batches of her famous 'Oreo Truffles', making her very popular around the office.

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Dan Soldani - Partnership Success Manager

Dan puts the ’success’ in Partnership Success Manager. He always offers unwavering support to our partners, as well as clients benefiting from our integrations. In his spare time you’ll find him modifying his motorcycle, or screaming at an ungodly hour, supporting Manchester United.

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Jorge Torres - Customer Success Manager

Helping our customers succeed in North America, Jorge is a fan of home renovations, cooking and repairing his car - the latter is a concern for his wife. He also loves to dance, with a particular passion for salsa, bachata and merengue.

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Nikolas Douglas - Customer Success Manager 

Nik is a much-loved point of contact for any candidates, referees and users looking for some extra platform support. He’s our resident skateboarder and is originally from Toronto but now calls Sydney home.

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Cecelia Coleman - Customer Success Manager

With a background in recruitment, Cecelia knows just what our clients need and offers her empathetic support daily. A lover of ballet, she brings the poise and strength she has learned through dancing into everything that she does.

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Lara Michelle Ty - Customer Success Manager

Lara is the ultimate relationship-builder and loves being at the end of the phone to answer any client, candidate or referee queries. A self-confessed sports freak, when she’s not providing expert support, she’ll likely be playing one of the many sports she competes in.

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Dean Pillon - Customer Success Consultant

Dean will always go above and beyond to meet customers’ needs and provide the best possible service. He enjoys keeping active and attending the occasional Bunnings sausage sizzle.

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Lise Laforge - Customer Success Consultant

Our resident French linguist in the Xref Canada office, Lise often brings her European background to the support she provides local customers. As a lover of fundraising, when she’s not helping Xref customers she enjoys supporting charitable causes.  

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Scot Rowe - Customer Success Manager

Scot, also known as ‘Scooty McToot’ is an avid traveller and has lived all over the world including in Guatemala, the USA, Argentina, Uganda and now New Zealand where he takes care of the success of our kiwi customers.

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