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Xref Leads G2’s Summer 2021 Report

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Xref Named Leader for Reference Checking Software in G2 Summer 2021 Report

We’re thrilled to announce that we’ve been named a Leader for the third consecutive quarter in G2’s Summer 2021 Report. The report also awards Xref with additional impressive badges such as ‘Most Implementable’, ‘Best Usability, Mid market’ and ‘Best Relationship’. Thanks to the fantastic feedback from our clients, Xref has received 215 positive G2 reviews, showcasing our great platform backed by an amazing customer success team. 

Xref has earned the top spot in the following categories:

  1. Leader
  2. Leader, mid-market segment
  3. Best Relationship
  4. Best Relationship, mid-market segment
  5. Most Implementable 
  6. Best Usability, mid-market segment

And we’ve also, once again, received our favourite ‘Users love us’ award.

G2 badges summer 2021
G2 Summer 2021 Report

What do customer satisfaction scores indicate?

G2.com is the largest and most trusted software marketplace, helping 5.5 million people every month make smarter software decisions based on authentic peer reviews. Xref has been named a Leader based on high customer satisfaction scores and large market presence, with 99% of users rating Xref with 4 or 5 stars, 94% of users agreeing that Xref is headed in the right direction, and 93% of users saying they are likely to recommend Xref. 

Best Relationship

Our customer-first approach has helped us make great strides with our product and allowed us to receive the highest customer satisfaction ratings.

A product’s Relationship score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings for a number of relationship-related review questions. The Relationship score is affected by the ease of doing business, a customer’s satisfaction with the quality of support, a customer’s likelihood of recommending the product and the number of reviews received on G2.

Most Implementable

Xref creates the ultimate reference checking experience, from understanding a customer’s needs to implementing a tool that integrates with HR platforms in the shortest go-live time period.

The Implementation score is affected by the following (in order of importance):

  • Customer satisfaction with the set-up process for each product based on reviews by G2 users
  • Amount of time (in months) required for each product to go live based on reviews by G2 users
  • User adoption percentage based on reviews and by G2 users
  • Implementation method used by customers according to answers by G2 users
  • The number of reviews received on G2.

What our delighted customers have to say about Xref 

Looking over some of the reviews, several stand out in their mention of ease of use, automation and time-saving benefits. 

Quote from reviewer

Quote from reviewer

Quote from reviewer

We’re immensely proud of this accomplishment and are honoured to be recognised by G2!

If you’re interested in finding out why we’re considered the leader in the online reference checking space, we encourage you to read our customer success stories in Retail (Michael Hill), NFP (Tim Horton), Financial Services (Westpac) and others.

If you’re an Xref user and would like to share your feedback on your experience, you can leave us a review or if you'd just like to take a look at what others have to say, feel free to visit our G2 page!

About G2:

G2, the world’s leading business solution review platform, leverages 1M+ user reviews to drive better purchasing decisions. Business professionals, buyers, investors, and analysts use the site to compare and select the best software and services based on peer reviews and synthesised social data. Every month, millions of people visit G2’s site to gain unique insights.

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